Contact

We’d love to hear from you! Whether you have questions about Warmly Mug, need help with your order, or just want to share your experience, our team is here to help. Drop us a message and we’ll get back to you as quickly as possible — usually within 24 hours.

Our 30-Day Risk-Free Guarantee

Try our product worry-free with our 30-day money-back guarantee. If you're not completely satisfied, simply return it for a full refund, no questions asked

Frequently asked questions
How hot does the Warmly Mug get?

Warmly Mug has two temperature levels:

  • High mode: 50–60°C for quick warming
  • Low mode: 40–50°C for steady warmth and energy-efficient use
Will it work with my mug?

Warmly Mug is suitable for cups made of any material. For best results, we recommend using mugs with a flat bottom for even heat contact.
When will I get my order?

Orders are usually processed within 1–3 days, and delivery typically takes 6–20 days, depending on your location.
Is it easy to clean?

Yes. Simply wipe the surface with a damp cloth once it has cooled down. No special cleaning required.
How much does shipping cost?

Shipping is free. We offer free shipping on all orders, with no hidden fees.
Do you ship to my country?

We ship to most European countries. Shipping times and availability are shown at checkout.
What if I’m not satisfied with my purchase?

We offer a 30-day return policy from the day you receive your Warmly Mug. If it’s not right for you, you can return it for a refund.